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Terms and Conditions

Terms and conditions are as follows:

  • Products must be returned within 30 days of purchase.

  • Proof of purchase must be provided in order to process exchange or refund.

  • Products must be unworn, unwashed, and with their tags attached. Violett Valentine reserves the right to refuse a return request if we do not feel these requirements are met.

  • When an exchanging an item the sender is responsible for shipping fees. Items must be unworn, unwashed and still have its tags attached. 

  • Violett Valentine will only be able to refund, exchange and or credit for items bought directly through Violett Valentine.

  • If you would like to return a Violett Valentine product, please send an email or Facebook message us and we will reply with the required information you will need to process your return.

For damaged or defective items Violett Valentine is happy to refund, exchange and or credit. Please reference the terms and conditions.
It is within Violett Valentine’s discretion to determine if a product as faulty or not. A damaged or defective product must be returned within 50 days of purchase. We suggest that all customers inspect their products upon receiving them. Violett Valentine does not accept returns on items that have been worn.


Copyright of Images: 

All images are copyright to Violett Valentine. All Violett Valentine images, garments, accessories and books are not to be used in any promotional or marketing material for business purposes, unless credit is given and distinctly stated that the products were purchased from Violett Valentine. 

Limited Releases: 

We reserve the right to limit quantities on chosen items to make it fair for all of our customers. This includes sales and limited edition items. The amount may vary but is usually between one and two per customer. Details will be provided in the description on the product.


Customers outside of the continental United States may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the package. Customs policies vary from country to country. We recommend that you review the requirements in your country before placing an order. Violett Valentine does not cover the cost of custom fees/ import duties into any country. Violett Valentine is not responsible for shipping charges outside of the United States, including orders over $100.00. 

Discount Codes:

Discount codes need to be placed in the discount box upon checkout. Discount codes may not be used to purchase gift cards. Only one discount code can be used per transaction and may only be used one time. 

Online promotional terms and conditions:

Discount offers are available online. Terms and conditions are subject. Please see promotion for details.